1. Overview
This Privacy Policy describes how Chimevio, referred to as “Chimevio,” “we,” “us,” or “our,” collects, uses, discloses, and protects information when you visit our website, create or manage an account, use our AI text messaging service, schedule reminders, or contact us.
By using Chimevio, you acknowledge the practices described in this policy. If you do not agree, please do not use the service.
2. Information we collect
Information you provide
- Account information, such as your name, email address, timezone, and preferences.
- If you use Google sign-in, your Google account identifier and basic profile information, such as your name, email address, and profile picture, as provided by Google.
- Your mobile phone number and records of SMS consent, opt-in, opt-out, and help requests.
- Messages you send to Chimevio, AI-generated responses, and reminder details you choose to create.
- Your selected plan, subscription status, billing-period dates, message allowance and usage, and transaction identifiers supplied by our billing providers.
- Information you submit when requesting support or contacting us.
Chimevio does not receive your Google password. Google sign-in does not give Chimevio access to your Gmail messages, Google Drive files, or Google contacts.
RevenueCat and Stripe process subscription checkout and payment information under their own privacy policies. Chimevio does not receive or store your complete payment-card number.
Information collected automatically
We may collect basic technical and usage information, such as browser type, device type, approximate location derived from an IP address, pages visited, timestamps, message counts, and service error logs. We use this information to operate, secure, and improve Chimevio.
We use browser storage to keep you signed in and maintain essential account-session information on your device. You can clear this information through your browser settings, but doing so may sign you out.
Please avoid sending highly sensitive personal information through Chimevio unless it is necessary for your request. Chimevio is not designed to receive passwords, financial account credentials, government identification numbers, or protected health information.
3. How we use information
We use information to:
- Provide conversational AI responses and user-requested reminders.
- Send confirmation, service, usage-limit, support, and account-related communications.
- Remember settings such as your timezone and messaging preferences.
- Maintain consent records and process STOP, START, and HELP requests.
- Detect misuse, prevent fraud, enforce usage limits, and protect the service.
- Diagnose problems, analyze performance, and improve features and reliability.
- Comply with applicable law and enforce our Terms and Conditions.
5. SMS privacy and choices
SMS enrollment is optional and is available only after you sign in to your Chimevio web account. You may create an account, access the web dashboard, and use non-SMS features without providing a mobile number or consenting to text messages. If you do not choose SMS in the dashboard, Chimevio does not submit or store a mobile number through the enrollment flow.
Chimevio sends conversational AI responses, reminders you request, and limited service-related messages only after obtaining consent through a disclosed opt-in process. Message frequency varies based on your activity and scheduled reminders. Message and data rates may apply.
You can reply STOP at any time to stop receiving messages. Reply START to resume after opting out, or HELP for assistance. Opting out of SMS does not prevent us from sending legally required notices through another available channel. Your wireless carrier may also process information under its own privacy policy.
6. Retention and security
We retain information for as long as reasonably necessary to provide the service, maintain accurate consent and opt-out records, resolve disputes, enforce agreements, meet legal requirements, and protect Chimevio. Retention periods vary based on the type of information and why it was collected.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online system or transmission method is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information. You may also ask questions about how your information is used. Submit a request through our contact form. We may need to verify your identity before completing a request.
You can manage SMS consent by replying STOP, START, or HELP as described above. You may adjust account preferences and open the subscription billing portal through the Chimevio dashboard when those controls are available.
8. Children's privacy
Chimevio is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it when appropriate.
9. Changes and contact
We may update this Privacy Policy as Chimevio changes. We will post the revised version on this page and update the effective date. Material changes may also be communicated through the service when appropriate.
Questions, privacy requests, and complaints can be submitted through the Chimevio contact page.